Submit a Complaint

Overview 

At Atradius, we are committed to providing high-quality services and value your feedback. If you are dissatisfied with any aspect of our service or insurance product, we encourage you to submit a complaint using the information below.

Atradius Crédito y Caución S.A. de Seguros y Reaseguros, a branch of Atradius Crédito y Caución S.A. de Seguros y Reaseguros, is responsible for handling complaints in Hong Kong. Please submit your complaint using one of the methods outlined below.
 

How to Submit a Complaint 

You may submit your complaint in writing through any of the following channels: 

• By Email: info.hk@atradius.com
• By Post: Atradius Crédito y Caución S.A. de Seguros y Reaseguros
  4306 Central Plaza, 18 Harbour Road, Wanchai, Hong Kong
  Attn: Complaint Manager

Information to Include in Your Complaint 

To help us process your complaint efficiently, please include at minimum: 

• Your insurance contract number and/or claim reference number
• Your full contact details (name, email, phone, mailing address) 
• Description of the complaint, including relevant dates, events, and persons involved 
• Your relationship with Atradius (e.g., policyholder, beneficiary, third party) 

Complaint Handling Process 

Upon receipt of your complaint: 

• You will receive an acknowledgement of receipt, which may include the name and contact details of the person handling your case. 
• We aim to respond to all complaints within 30 calendar days. 
• If we are unable to meet this deadline, we will notify you of the reason for the delay and the expected resolution timeframe. 

Data Protection Notice 

Your data will be securely stored and processed for the purpose of handling your complaint. By submitting the complaint, you consent to this processing. You may withdraw your consent at any time. Please refer to our Privacy Policy for more information.